GoldMine 2018.2 - August 2018

Ivanti Software has just released GoldMine 2018.2 for general distribution.  This updated version of GoldMine addresses many key areas of CRM integrity and performance.  See the release notes below for more detail and give us a call today for more info!

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What Changed in GoldMine 2018.2
GoldMine Premium Edition/ GoldMine Connect

Password validation

Due to the added password complexity rules (explained in What’s New below) the password validation at login is case sensitive.

In previous versions of GoldMine all user passwords were converted to UPPER case when saved in the database.  Existing users must enter their password using UPPER case at login, otherwise the user will not be able to login.

Includes all functionalities added after GoldMine 2018.1.0

GoldMine Connect
Use of https by default

For new installations GoldMine Connect will be installed to use port 443 by default

The https implementation requires a certificate installed on the web server
If you don’t have a certificate from an external trusted authority, then you must create a self-signed certificate.  Please see

For existing installations there will be a redirect from http to https

Please note that in the case of existing installations, we use URL Rewriter to perform the redirect. If URL Rewriter is not installed previously, then the GoldMine Connect installer will download it from the internet, which will require an internet connection, and do the installation.
In the case of an upgrade if there is no certificate installed on the web server, the admin must configure a certificate prior to the upgrade.  If you don’t have a certificate from an external trusted authority, then you must create a self-signed certificate.  Please see

Email Merge Code for primary and additional contact

Added E-mail Merge Code in Contact Record > Details section > Email address
Added E-mail Merge Code in Contact Record > Additional Contacts section

GoldMine Link for Microsoft Outlook
Upgrade of Redemption library

The Redemption library was updated to version 5.16

Support for TLS 1.2

In 2018.2 version we added support for TLS 1.2, the most used cryptographic protocol
TLS1.2 requires SQL Server 2008 SP4 / SQL Server 2008 R2 SP3 or newer

GoldMine Premium Edition
Chilkat upgrade

The Chilkat library was updated to version The following known issues in GoldMine were fixed by this library upgrade:

The boundary string appended to the end of Gmail emails will no longer be added
Emails with the charset charset iso-2022-jp will be properly parsed
Some spaces that were being added to the subject of emails will be fixed/removed (at least for HTML emails)

E-mail center encoding

If the “Encode E-mails using character set” value is empty in a user’s E-mail Options, GoldMine will use “utf-8” as the default character set.
The following charsets are fully supported in the current version:


Full support of UTF-8 in the body of the emails. Although in previous versions we could set the utf-8 as a charset we could not compose emails is some foreign languages (e.g. Arabic), but we could receive them. This issue was fixed in the current version.
Enabling the Dynamic Update Exchange protocol (DDE)

Open SSL upgrade

Open SSL library was upgraded to version 1.0.2n which is their latest LTS version
This version uses TLS 1.2 by default

TLS 1.2 support for database communication

Support for TLS 1.2, the most used cryptographic protocol, was added
TLS1.2 requires SQL Server 2008 SP4 / SQL Server 2008 R2 SP3 or newer

Encrypted database connection

GoldMine uses protocol encryption and validate database server certificate by default to adhere to the “Secure by default” security principle and “Privacy by default” principle
A new step “Database Encryption” was added to the installer, where the user is asked if he wants to validate that the database server certificate is a trusted one. The default option is Yes.

If a certificate was configured on the database server prior to beginning installation or upgrade and that certificate is trusted, then the user should leave the default selection and press Next button
If on the database server there is no trusted certificate configured, then the user must choose No in this step, otherwise GoldMine will not be able to connect to the database after the installation/upgrade is complete.

User password complexity

As a part of security enhancements, a password complexity is in place. All defined passwords must respect the following rules:

Have a length of 8 characters or the length setup by the administrator in Tools > Configure > System Settings > Password Policy
Contain 1 uppercase character
Contain 1 lowercase character
Contain 1 digit
Contain 1 special character

The password complexity is enforced by default for newly created users
For existing users, password complexity will not be enforced by default, but the user must enter existing password in all UPPER case.  Once the user changes the current password, the newly set password must to respect the password complexity.

Administrative user changes

For all fresh installations of GoldMine, the user named “master” will not be created by default. A new step was added at the end of the installation process requiring the creation of a user with master rights which will have full administrative access to the application.

For existing installations there will be no changes to the user named Master, however we advise that the default password be changed or to create a new user with full administrative rights and disable the default one, to strengthen the security of your application.

Addition of a read-only account for SQL Query and Filters

The SQL Query Editor functionality is required to be enabled from Edit Alias window and a read-only user to be set
A section “SQL Query” was added to Edit Alias (Tools->Databases->Alias Manager->Edit Alias) to enable the SQL Queries functionality and create the read-only user
Once the functionality is enabled, define a username and password and press the OK button to automatically create the MS SQL user with the appropriate access in the database
To be able to create/update Filters or Groups based on SQL Query, the SQL Query Editor functionality must be enabled and the read-only database user defined.

Versioning of installation files

All .exe and .dll files created by the GoldMine application during installation are versioned
The version on the files are the same version you will find in Help > About GoldMine screen

File signing

All .exe and .dll files created by the GoldMine are signed, using SHA256 digest signature.

SQL Native Client usage as Database connector

SQL Native Client 11 is used as a Database Connecter starting with GoldMine 2018.2
If SQL Native Client 11 is not previously installed on the machine, then it will be downloaded from the internet and installed by the installer. This requires an internet connection during installation.

Please Note:

Run the GoldMine Premium 2018.2 installer for a new installation, or to upgrade GoldMine Premium Edition 9.0.0 or newer.

If you are upgrading from a version of GoldMine prior to 9.0.0, you must first upgrade to version 9.0.0 before upgrading to this version.
If you are upgrading from a version of GoldMine prior to 2014.2, you must request an upgraded license before upgrading to this version.  See for more info. 
If you are switching from GoldMine Plus for Outlook to GoldMine Link for Outlook or vice versa we recommend uninstalling GoldMine Premium and reinstalling choosing desired Outlook option during reinstall.  Please select to connect to existing database pointing to the shared GoldMine data folder on the server during the reinstall.
If you plan to run the GoldMine Unattended Installation, you must first make these manual additions to the configuration file gm_si.ini created at C:\ProgramData\GoldMine\Setup\GoldMine:








For TSSC_Setting

If a certificate was configured on the database server prior to beginning installation or upgrade and that certificate is trusted, TSSC_SETTING=No
If on the database server there is no trusted certificate configured, TSSC_SETTING=Yes

Run the GoldMine Connect 2018.2 installer for a new installation or to upgrade GoldMine Connect 2015.1 or newer.

If you are upgrading from a version of GoldMine Connect prior to 2015.1, it is necessary to uninstall the existing version of GoldMine Mobile or GoldMine Connect and install GoldMine Connect 2018.2 as a new installation.
It is recommended that you clear the device/browser cache and restart IIS after an installation/re-installation or upgrade of GoldMine Connect.

What’s Fixed in GoldMine 2018.2

Includes issues that were addressed after GoldMine 2018.1.0

14641: When will GoldMine Support TLS 1.2 for SQL?
34413: Having a friendly name with a special character and a comma, the e-mail address is not parsed correctly within GoldMine GoldMine recognizes first part of name as e-mail address
36294: Sorry, but Microsoft Office was not installed.  This document cannot be previewed when opening an Microsoft Excel file (xlsx) document from Links tab
40133: Select Table message and no successful mail merge on localized OS / localized Office
41008: Contact Search Center (CSC) returns incorrect data when using AND operator and Contact (primary or additional) as further criteria
44034: Outlook Com Error!, Error: PDA table was not initialized when trying to sync with Outlook
44062: The added column, "GM Company" does not populate in Outlook using the full GMPlus Integration add in for linked emails versus the GoldMine Link add in.
49718: Outlook Link - immediate crash of Outlook - when connecting to GoldMine, when activating Outlook Link Add in or if loaded already when simply starting Outlook
49801: Error when closing Outlook: GoldMine PLUS Lite for Microsoft Office has fired an exception. Click the Details to see the detailed information about the error.
49845: Outlook application crash when the GoldMine link for Outlook is enabled.
49862: Sporadic - 'Link Email Failed' Error message when trying to manually link certain emails to GoldMine
51055: regression of 253836 - Special characters (e.g. French) will be destroyed when saving an email template >> also when sending such an email to a contact the special characters are gone
51057: Add New Member(s) context menu on exiting contact groups does nothing
51066: Original menu item Log into HEAT was changed to Login into Ivanti - this needs either to be changed back or to removed completely as HEAT integration is officially not supported anymore since GoldMine 2014.1
51067: When changing Theme from any of the new Modern themes to a different the Toolbar will disappear
51068: Typo in Dialog message: In order to apply some visual changes, you must restart GoldMine instead of restart GoldMine
51885: Right click >> Complete - context menu takes up to 15 seconds to show for non-master users when looking in the activity list for a generic user who has 1500+ activities scheduled that all users pull activities from.
52073: Certain characters are changed/destroyed after linking an email from Outlook Link and open it within GoldMine.
52078: GoldMine Link not auto-linking Sent messages when the Sent folder is set (through Outlook settings) to the 'online' Sent folder instead of the local Sent (.pst)
52120: Special Characters corrupted when linking Email to GoldMine from Outlook using UTF-8 encoding.
52665: Linked Emails linked with the Original GoldMine Plus for Microsoft Outlook cannot be unlinked with the new Outlook Link
55031: Hyperlinks within GoldMine open in IE although Edge was set as Default browser
55364: The operation cannot be performed because the message has been changed. when linking an email and then changing any property of the email (for example flag the email)
56779: In opportunities we create some fields, when were closing a sale, the fields clear and they go back to blank.
56835: Document templates for a particular machine lost the ability to be updated.
58806: When attaching files to an edited email, the body changes to part of the MIME Type info, --nqp=nb64=
58814: Not all additional contacts showing in GoldMine Web - GMWEB shows only a maximum of 20 Additional Contacts
58817: Email Draft/Queue Issue
58827: Searching Contact from Outlook Link is Very Slow - took 0 seconds in GoldMine 2017.1 versus 10-25 seconds in GoldMine 2018.1
58833: Email already exists in GoldMine being erroneously reported by new Outlook add-in
63623: When linking emails in Outlook with GoldMine Link installed - "Link email Failed"
64067: P7M digitally signed Emails
64070: Outlook link disconnects and errors when linking new contact
64392: If they re-direct a message to another user, if that user hits reply it will not be sent to the sender but rather the redirector.
64528: Contact search center Error: The multi-part identifier "cs.CONTACT" could not be bound
64578: Outlook GM Link - When trying to do a search to link a contact all contacts are not shown.
64766: GM2018 HF2 - When replying to internal messaging that was addressed to a specific user - It goes to ALL
65161: Unable to link emails to contacts with apostrophe's in their name
65754: Closed activities in a user’s calendar are showing as Private when the call was not marked as private.Type your paragraph here.